Laurentien Électrique Inc. is committed to protecting all personal information collected and used in the management of its activities.
Objectives of Information Collection
Our personal information protection policy describes the standards for collecting, using, disclosing, and retaining your personal information. It also explains how we protect your personal information and your right to access it.
Personal Information
Personal information is defined as any information or combination of information that concerns a physical person and allows them to be identified (such as information about their financial situation, social security number, driver's license, and health insurance number). However, an individual's name, as well as their professional contact information (such as their title, address, phone number, and professional email address), are not considered personal information.
Personal information must be protected regardless of the nature of its support and in any form: written, graphic, audio, visual, computerized, or otherwise.
Consent
When we obtain information about you, we first request your written consent to collect, use, or disclose your information for the purposes stated. We will seek your consent for any other use, disclosure, or collection of your personal information or when the purposes for which your information has been collected change.
Our company commits to using the information provided solely for the purposes for which it was collected and to retaining it for the duration necessary to perform the requested service.
However, we may collect, use, or disclose them without your consent when permitted or required by law. In certain specific circumstances, we may collect, use, or disclose personal information without informing you or obtaining your consent. Such circumstances arise when, for legal, medical, or security reasons, it is impossible or unlikely to obtain your consent, or when the information is necessary to conduct an investigation into a possible breach of contract, to prevent or detect fraud, or to enforce the law.
Limitations on the Collection, Use, and Disclosure of Personal Information
The purposes for which information is collected are generally to confirm a person's identity, create an employee file, and comply with legal requirements (such as information required for tax purposes).
We limit the collection, use, and disclosure of your personal information solely to the purposes we have indicated to you. Your personal information may only be accessed by certain authorized individuals, and only within the scope of the tasks assigned to them.
Retention of Information
We retain your personal information as long as necessary for the purposes for which it was collected. We must destroy this information in accordance with the law and our record retention policy. When we destroy your personal information, we take the necessary steps to ensure its confidentiality and ensure that no unauthorized person can access it during the destruction process.
Accuracy
Personal information must be as accurate, complete, and up-to-date as required by the purposes for which it is intended.
Personal information used on an ongoing basis, including personal information that may be disclosed to third parties, will generally be accurate and up-to-date unless limitations on the accuracy of such information are clearly established.
We do not systematically update personal information unless it is necessary to achieve the purposes for which it was collected. The degree of accuracy, updating, and completeness of personal information depends on your input when filling out the consent form for collection.
Responsibility
We are responsible for the personal information we have in our possession or under our control, including information entrusted to third parties for processing. We require these third parties to maintain this information according to strict confidentiality and security standards.
Our Personal Information Protection Officer oversees this personal information protection policy and related processes and procedures to protect this information.
Our staff is informed and adequately trained on our policies and practices regarding personal information protection.
Security Measures
We have implemented and continue to develop rigorous security measures to ensure that your personal information remains strictly confidential and protected against loss or theft and against any unauthorized access, communication, copying, use, or modification.
These security measures include organizational measures such as access restriction to what is necessary; data backup and archiving using an external system, etc.; and technological measures such as password use and encryption (for example, frequent password changes and firewall use).
Access to Personal Information
Only authorized personnel can access information about you. The company ensures that these people are qualified to access this information and that access is necessary in the performance of their duties.
Request for Access to Information and Modifications
You have the right to know if we hold personal information about you and to view this personal information. You also have the right to ask questions about how this information was collected and used and to whom it was disclosed.
We will provide you with such information within a reasonable time, from the date of receipt of the written request. Reasonable fees may also be required to process your request.
In certain specific circumstances, we may refuse to provide you with the requested information. Exceptions to your right of access include information requested about other individuals, information that cannot be disclosed for legal, security, or copyright reasons, information obtained during a fraud investigation, information that can only be obtained at prohibitive costs, or information that is subject to litigation or privilege.
When we hold medical information about you, we may refuse to communicate it to you directly and request that it be transmitted to a healthcare professional you have designated to communicate it to you.
You can verify the accuracy and completeness of your personal information and, if necessary, request a modification. Any request for modification will be processed within a reasonable time.
Responsible for the Protection of Personal Information
Any request for access to personal information or modification of personal information can be sent to the address below:
Complaints and Questions
You can contact the Personal Information Protection Officer at the above address.
Any complaint concerning the protection of personal information must be sent to the Personal Information Protection Officer at the address above.
We will investigate all complaints. If a complaint is found to be valid, we will take appropriate measures, including, if necessary, changing our policies and practices.
Training and Awareness
The company promotes best practices and respect for transparency and protection of personal information in various ways:
Enforcement
If for any reason you believe that the Company has not adhered to these principles, please notify us by contacting our Personal Information Protection Officer. We will then take the necessary steps to identify and correct the problem within a reasonable time. Mention as subject "Privacy Protection."
Policy Update
This policy must be reviewed every three years. It must also be updated when any substantial change is made to legislation or regulatory requirements.
